Award Categories

Judged as going above and beyond their role requirements as a leader with examples that demonstrate all or some of the following:   

• Leadership development initiatives that helped to engage/mentor staff and support people/customers and how this was achieved. 

• Thought leadership and professional development/education, which demonstrates the leader being proactive in their own professional development, in challenging and informing the industry as well as driving the ongoing education of their staff. 

• Performance and productivity initiatives the leader has implemented to positively impact more than just the bottom line. 

• Innovation and innovative thinking which clearly demonstrates how the leader has transformed their area and team to better serve their industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong employee engagement levels, strong stakeholder engagement, professional accreditation for them and their teams, speaking at external seminars or doing something for the industry outside of their organisation, strategy sessions minutes/ surveys/research etc.  

Judged as going above and beyond their role as a life insurance professional through their commitment to the profession and the achievement of customer outcomes that are aligned to business and community needs, with examples that demonstrate all or some of the following:  

• Key development impact and achievements, such as contributing to project teams, steering groups, focus groups, committee(s) that went beyond business-as-usual, making a tangible contribution to their organisation or the wider community – have they been recognised in reward and recognition programs? 

• Thought leadership and ongoing professional development/education, which demonstrates the life insurance professional being proactive in their ongoing education and professional development and in challenging and informing the industry. 

• Performance and productivity initiatives the life insurance professional has implemented that positively impacted more than just the bottom line and aligned to the organisational strategy. 

• Use of innovative thinking and collaboration, which clearly demonstrates how the professional transformed their role via ideas, out-of-the-box thinking and collaboration to better service the life insurance industry. This could be via leading a project, researching new practices/theories or undertaking training in a new area i.e., design thinking etc.  

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong stakeholder engagement scores, professional accreditation for them and their team or peers, positive outcomes/surveys/research etc. 

An ALUCA member with less than three years’ experience in the life insurance industry. The judges will be looking for an individual who has demonstrated all or some of the following:   

• Development initiatives, which clearly demonstrate their contribution to the team/department in which they work over and above what is expected, with examples of excellent underwriting, claims or rehabilitation service that went beyond business-as-usual for their level and how this was achieved. 

• Significant strides in professional development in 2023, along with evidence of commitment to pursuing relevant professional qualifications.  

• Performance and productivity initiatives implemented by the nominee which positively impacted more than just the bottom line. 

• Use of innovative thinking and collaboration, which clearly demonstrates how the nominee transformed their area via out-of-the-box thinking and collaboration to better service the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. industry accreditation, commitment to their ongoing education, involvement in the life insurance industry beyond their own organisation, attending seminars, webinars, claim/underwriting/rehabilitations outcomes, strong customer satisfaction scores surveys/research etc. 

This award recognises an ALUCA member who has contributed to the life insurance industry over and above business-as-usual. The judges will be looking for an individual who has demonstrated all or some of the following: 

• Key development impact and achievements, such as participating in an ALUCA committee or a life insurance industry group, or cross-industry mentoring, making a tangible contribution to the wider life insurance community – have they been recognised in reward and recognition programs? 

• Evidence of self-directed continued learning and development (ALUCA Affiliate CPLI level and above highly commended) to demonstrate ongoing investment in professional development. 

• Evidence of knowledge transfer and application for the betterment of the industry, both across their own company and the wider industry. For example, successful delivery of training to upskill others, authoring of articles, white papers and/or publications, contribution to industry working groups, speaking opportunities such as conference presentations, panel discussions, webinar delivery, engagement with regulators, relevant not-for-profit organisations and/or government agencies. 

• Innovation and innovative thinking, which clearly demonstrates how the nominee has used out-of-the-box thinking to better service and contribute to the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. examples of contributing or promoting the industry, increased learning and recognition with others not just in your own organisation, CPLI accreditation, industry education and examples of ongoing education you have attended in 2023 – seminars, online activities etc.  

 The judges will be looking for a life insurance claims team that can demonstrate excellence in life insurance claims performance in 2023, with some or all of the following:  

• Claims team development initiative(s) implemented by the nominated team in 2023 that have positively impacted more than just the bottom line and aligned to the organisational strategy. 

• Demonstrated stakeholder engagement with claimants/business partners to keep them informed and up to date. 

• Use of innovative thinking and/or technology by the team to transform their area and better service the life insurance industry i.e. using innovative thinking and/or technology in claims to streamline internal systems or processes to the mutual benefit of the team, their company, customers and the wider life insurance industry. 

• Team professional development, increasing the professionalism of the team to help transform your area and provide strong claims outcomes to better service the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong stakeholder satisfaction scores, team commitment to ongoing professional development, percentage of team who are accredited, claims outcomes, surveys, research etc. 

Judged as going above and beyond their role requirements as an underwriting team, with examples that demonstrate all or some of the following:   

• Underwriting development initiative(s) that the team have either developed, improved or implemented to provide exceptional underwriting outcomes that went beyond business-as-usual. 

• Demonstrated stakeholder engagement and/or collaboration to deliver outstanding and memorable customer service and/or stakeholder outcomes. 

• Use of innovative thinking and/or technology by the team to transform their area and better service the life insurance industry i.e. using innovative thinking and/or technology in underwriting to streamline internal systems or processes to the mutual benefit of the team, their company, customers and the wider Insurance industry. 

• Team professional development, increasing the professionalism of the team to help transform your area and provide strong underwriting outcomes to better service the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong satisfaction scores, life insurance underwriting outcomes, testimonials, professional accreditation and ongoing education of team, strong stakeholder engagement, use of data, surveys, research etc. 

Judged as going above and beyond their role requirements as a customer service team, with examples that demonstrate all or some of the following:  

• Customer service development initiative(s) that the team have either developed, improved or implemented to provide exceptional customer service and customer outcomes that went beyond business-as-usual. Must be able to demonstrate continued customer engagement rather than isolated instances. 

• Demonstrated stakeholder engagement and/or collaboration to deliver outstanding and memorable customer service and/or stakeholder outcomes. 

• Use of innovative thinking and/or technology in addressing customer needs or issues i.e. responding with innovation to the benefit of the customer and life insurance market. 

• Team professional development, increasing the professionalism of the team to help transform your area to make the customer journey smoother and/or increased customer engagement to better service the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above, whether those customers are in business-to-business or business-to-consumer relationships i.e. strong customer satisfaction scores, evidence of consistent levels of service, claims/rehab/underwriting outcomes, surveys, research, ongoing team professional development specific to customer service capabilities and knowledge, examples of going the extra mile for the customer etc. 

Judges will be looking for a team who has gone above and beyond their role requirements, with examples that demonstrate all or some of the following: 

• Use of innovative thinking and/or technology, with demonstrated examples of innovation and out-of-the-box thinking in addressing customer/stakeholder needs or issues. 

• Innovation initiative(s) the team developed/implemented in 2023 that positively impacted more than just the bottom line and aligned to the company strategy. 

• Innovative industry contribution and how this has contributed towards the transformation of their area/sector i.e. the impact to the company and the life insurance industry. 

• Team professional development, increasing the professional development of the team and fostering innovative/out-of-the-box thinking to address challenges or customer needs via ongoing professional development. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above, with evidence the innovation is original, with evidence of success with the innovation and may include data to show improved customer satisfaction scores, claims and/or underwriting and/or rehabilitation outcomes, surveys, research, efficiency gains, quality or accuracy of data improvements, improved customer engagement and personalisation via service improvements, technology use, social media, mobile technology, process improvements, product improvements, new service delivery, customer service etc. 

Judges will be looking for a team who has gone above and beyond their role requirements, with examples that demonstrate all or some of the following: 

• Partnerships/collaboration development initiative(s) with a provider or other organisation to co-design/implement outstanding solutions that address challenges or customer needs in 2023. 

• Team professional development, increasing professional development of the team and fostering innovative/out-of-the-box thinking through your partnership to address challenges or customer needs via ongoing professional development. 

• Collaborative industry contribution, towards the transformation of their area/sector i.e. how the partnership/collaboration has positively impacted the life insurance industry. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above, with evidence that supports the outstanding partnership/collaboration. 

Judges will be looking for a team who has gone above and beyond their role requirements, with examples that demonstrate all or some of the following: 

• Technology development and applications, including how the technology solution positively addressed challenges or customer needs in 2023. 

• Performance/productivity, including how the use of the technology increased efficiencies, positively impacted resources and impacted more than just the bottom line. 

• Innovation in technology, and how this improves or advances the practice/progress within the life insurance industry. 

• Team professional development, increasing the professional development of the team and fostering innovative/out-of-the-box thinking with your technology to address challenges or customer needs via ongoing professional development. 

Please note judges are looking for tangible outcomes with examples and proof points that support the above, with evidence that supports the outstanding use of technology.