ALUCA Board

Joanne is Chief Claims Officer at Clearview.

Prior to this, Joanne was Chief Claims Officer at Zurich Australia, and prior to that Head of Claims for OnePath.

She has been a senior leader in claims for the past 20 years across all product channels. She has strong people, performance and strategic leadership skills. Joanne drives a diverse, loyal and technical based front-line claims operations.

Joanne joined the Board in September 2020.

Lucy is Head of Wellbeing at AIA.

She has worked in rehabilitation and personal injury claims for the last 20 years. Commencing her career as a rehabilitation professional, she is passionate about partnering with life insurers to improve recovery and return to work outcomes for customers. As a Registered Psychologist, Lucy has a special interest in the psychological impact of chronic illness.

Lucy joined ALUCA’s Board in September 2022. 

Carola is the Head of Retained Client Claims Operations at AIA Australia.

She has a strong and diverse background across L& D, leadership, business operational and transformation roles across five industry sectors and three countries. She has spent time in the Canadian rehabilitation and Australian life insurance sectors.  Carola has postgraduate qualifications in Psychology and Leadership, as well as courses in Behavioural Economics and Human Centered Design. She has also been the winner of 2 key industry awards which included ALUCA’s education excellence award.

Carola joined ALUCA’s Board in September 2020. 

Ted is Forensic Accountant at SCOR.

With a forensic accounting background, and more than 27 years as a chartered accountant, Ted has comprehensive experience in wealth management.  Having worked over the past two decades in the areas of advice, distribution, product, underwriting, claims, finance, administration and reinsurance, Ted is able to provide complex but easy to understand end-to-end solutions suited to all parties, with a particularly strong focus on the customer’s needs and experience.

Ted is passionate about helping others and loves to share his insights and knowledge, frequently presenting or delivering training to financial advisers, underwriters, claims specialists, accountants and bankers on a variety of topics including risk management, financial underwriting, financial claims assessment, business insurance, advice propositions, the customer story or exciting new trends in the industry. 

In his spare time Ted is an avid photographer who loves to travel and anything to do with human psychology or behavioural science grabs his attention.

Ted joined ALUCA’s Board as a Special Director in April 2024. 

Ingrid is currently Head Underwriting L&H ANZ for Swiss Re.

Prior to her current role, Ingrid held various underwriting leadership roles at Zurich Insurance over her 15-year tenure, before making the move into reinsurance at Swiss Re. She is currently studying her MBA at Sydney University. Her passion for insurance comes from people and understanding how we live, and what this can mean for insurance in terms of both challenges and opportunities for the future.

Ingrid joined ALUCA’s Board in November 2021. 

Nathan is Head of Claims ANZ at Gen Re.

He has over 20 years’ experience in various areas of life insurance. He has worked in and led operational and technical teams across claims, underwriting, dispute resolution, rehabilitation and technical training and development.

He is passionate about the ongoing professionalisation of our industry.

Nathan joined the Board in 2022.

Carmel is the Head of Underwriting at RGA Australia & New Zealand.  

Carmel was the first New Zealand based underwriter for RGA in 2012 before making the move to Australia 2 years later.   She has held underwriting roles in New Zealand, Australia and the United Kingdom where each country has had their own challenges.  

Carmel is passionate about sustainable practices and looks forward to the opportunities ahead in the industry. 

Carmel joined ALUCA’s Board in November 2022. 

Clare is Claims Operations Manager at Swiss Re.

Prior to working as the Claims Operations Manager at Swiss Re, who I have been with for 19 years, I worked as a Claims Specialist across both Australia and the UK including many years in the direct clients’ offices namely Royal&Sun Alliance (Asteron) and Tower (TAL).

As a long-standing employee in the LI industry across the UK, Australia & New Zealand my passion is ensuring our industry continues to educate its members for the betterment of our society. I am a passionate people leader and love watching people excel in their chosen field.

Clare joined ALUCA’s Board in November 2023. 

Ami is Technical Underwriting Manager at MLC Life Insurance.

With over 15 years of experience in the life insurance industry, I have worked across underwriting, claims, product development, and strategy, giving me a comprehensive understanding of the sector. I have been a dedicated volunteer with ALUCA for many years, serving as both Deputy Chair and Chair of the Underwriting Group, where I contributed to driving initiatives that support professional development and collaboration within the industry.

Leadership and innovation have been central to my career, and I am passionate about giving back to the profession by advancing education, engagement, and excellence within ALUCA. As a Board Director, I am committed to ensuring ALUCA continues to thrive as a trusted voice for life insurance professionals.

Ami joined ALUCA’s Board in November 2024. 

Tamara is Head of Group Claims at MLC Life Insurance.

Tamara has gained experience in roles at all levels of life insurance claims from front-line claims assessing to senior management and is a specialist in the insurance in super sector. She brings both a strategic and operational lens to her work and uses her legal background to support navigating the complex regulatory landscape for claims professionals. Her passion is in driving practices that uphold industry standards, ensure long-term sustainability and deliver holistic customer experiences.

Tamara joined ALUCA’s Board in November 2024. 

Paul is Product Owner – Claims Platform-Continuous Delivery at TAL.

Paul has over 17 years of experience in the life insurance industry, working across claims, operations, and technology transformation. He has led process redesign activities, as well as innovation initiatives such as automation and digitisation, with a focus on improving processes and customer outcomes.

Paul is passionate about diversity and inclusion, championing initiatives through TAL Pride and InsurePride to create more inclusive workplaces and products. He looks forward to contributing to ALUCA and supporting the industry’s continued growth and innovation.

Paul joined ALUCA’s Board in November 2024. 

Amanda was appointed CEO in July 2016, after a decade running her own strategic consultancy practice.

A specialist thought leader in marketing, membership and strategy, Amanda taught business strategy and marketing in the MBA program at UNSW and ran a business line of CEO Forum Group, focusing on a membership network for senior executives in foreign-owned multinationals. Previously she held leadership roles in strategic marketing with NRMA, BT and Optus.

Amanda is passionate about delivering a powerful member value proposition for ALUCA, and working with the Board to shape a strategic direction that reflects the dynamism of the life insurance industry.